NowVantage’s Project Support Model
1. Initial Consultation & Assessment
NowVantage’s Project Support Model for ServiceNow implementations focuses on the strategic deployment of ServiceNow solutions to streamline and automate your business processes. We offer comprehensive implementation services to ensure your projects are completed on time and within budget. To achieve this, we provide a structured and adaptable engagement model designed to meet the unique needs of each client:
- Business Analysis: We begin with a thorough analysis of your current business processes and IT landscape to identify areas where ServiceNow can deliver the most value.
- Needs Assessment: Through in-depth consultations with your stakeholders, we gather requirements and align them with your business goals.
2. Solution Design & Proposal
- Custom Implementation Plan: Based on the assessment, we create a tailored implementation plan that outlines the project scope, objectives, timeline, and resource requirements.
- Proposal Delivery: A detailed proposal is presented, including cost estimates and key milestones to ensure transparency and alignment.
3. Project Planning & Resource Allocation
- Project Roadmap: A comprehensive project roadmap is developed, detailing phases, tasks, deliverables, and timelines.
- Team Assembly: We assemble a team of certified ServiceNow professionals, including project managers, developers, and consultants, tailored to your project’s needs.
4. Implementation & Development
- Phased Deployment: We implement the ServiceNow solution in phases, ensuring that each component is fully functional before moving on to the next. This approach minimizes risk and allows for iterative feedback.
- Customization & Integration: Customization and integration with your existing systems are carried out according to the defined requirements, ensuring a seamless fit with your business processes.
5. Testing & Validation
- Rigorous Testing: Extensive testing is conducted at each stage of the implementation to ensure that the solution meets your business requirements and is free of defects.
- User Acceptance Testing (UAT): We engage your end-users in UAT to validate the system from a user perspective and gather feedback for final adjustments.
6. Training & Go-Live
- Comprehensive Training: Tailored training sessions are provided to ensure that your team is fully prepared to use the new ServiceNow solution effectively.
- Go-Live Support: Our team provides hands-on support during the go-live phase to ensure a smooth transition and immediate resolution of any issues.
7. Post-Implementation Support & Continuous Improvement
- Post-Go-Live Support: We offer ongoing support to address any post-implementation issues and ensure the system continues to operate effectively.
- Continuous Optimization: Regular reviews and optimization of the implemented solution are carried out to adapt to evolving business needs and to maximize the return on your ServiceNow investment.
8. Engagement Options
- Fixed-Price Engagement: Best for well-defined projects with clear requirements, where budget certainty is a priority.
- Time & Materials Engagement: Ideal for projects where requirements may evolve, allowing for flexibility in scope and delivery.
- Managed Services Engagement: For organizations seeking ongoing support and continuous improvement post-implementation, ensuring the longevity and adaptability of the solution.
Our engagement model ensures a strategic, well-managed approach to ServiceNow implementation, driving successful outcomes and providing value from day one.
